Frequently Asked Questions About EBChats

1. What is EBChats, and how can it benefit my brand or agency?
   EBChats is a platform that creates interactive chat-format stories to deliver key messages innovatively. These stories captivate audiences, drive engagement, and boost conversions, standing out from traditional methods like videos or static posts.

2. What type of campaigns can I create with EBChats?
   EBChats is perfect for:

   • Product launches.

   • Promotions or discounts.

   • Brand reminders.

   • Lead generation (data collection).

   • Calls-to-action for online purchases.

   • Interactive announcements for specific audiences.

3. How does the story creation process work?
   The process includes the following steps:

   1. Initial idea: The client presents the campaign’s goal or concept.

   2. Economic proposal: EBChats sends a detailed quote that includes story creation and estimated reach costs.

   3. Materials: The client provides images, GIFs, videos, and an outline of the story.

   4. Development: The creative team designs and writes the story.

   5. Review: The client reviews and approves the story.

   6. Launch: The client distributes the story through their channels.

4. Does EBChats produce videos, images, or GIFs for the stories?
   No, EBChats does not produce visual materials like videos, GIFs, or images. These must be provided by the client’s design team. Some GIFs and stickers can be sourced from Giphy.com, as they are public domain and copyright-free.

5. What if I don’t have images or videos ready to include?
   If you don’t have materials ready, we recommend your design team prepares them before starting the project. We can also guide you on using public resources, like Giphy GIFs, to complement your story.

6. What elements can be included in an EBChats story?
   Stories can feature:

   • TikTok and YouTube videos.

   • Images, GIFs, and stickers.

   • Personalized text that interacts with readers by using their names.

   • Call-to-action (CTA) buttons with direct links for purchases, sign-ups, or more information.

7. Can EBChats personalize stories for each reader?
   Yes, EBChats allows stories to directly interact with users, asking for their names and using them throughout the story for a more personalized experience.

8. How are EBChats stories distributed?
   Each story has a unique link that can be shared via SMS, WhatsApp, Telegram, Messenger, email, or social media, ensuring wide and accessible distribution.

9. Is EBChats only for mobile devices?
   No, while optimized for mobile devices, stories can also be viewed on desktops or laptops, offering flexibility for all users.

10. How long does it take to create a story with EBChats?
    On average, story development takes 5 to 10 business days, depending on complexity and customization requirements.

11. How is EBChats priced?
    The service includes two main costs:

• Story creation: Covers creative design and development.

• Cost per views: Based on the estimated reach. Once the view limit is reached, you can purchase additional views to extend your campaign.

12. How customizable is the story content?
    Stories can include multiple characters, narrators, and graphic elements, ensuring they align perfectly with your brand identity and campaign message.

13. What happens if I need to modify a story after it's published?
    EBChats allows changes to published stories, such as updating links or content. However, any changes requested after final approval will incur additional charges.

14. Who is responsible for launching the story to the audience?
    The client is responsible for distributing the story to their target audience through their own channels, such as social media, messaging apps, or email marketing.

15. What if my campaign succeeds and I want more people to see the story?
    You can purchase additional views to expand the story's reach and continue engaging more users.

16. How can I track the behavior of story readers?
    EBChats can integrate third-party tools, like Bitly.com, to track key metrics such as unique readers and their geographic locations by embedding tracking links in images or CTAs.

17. Who is responsible for ensuring the materials used in the story are copyright compliant?
    The client is fully responsible for providing images, videos, and digital materials that comply with copyright regulations. EBChats is not liable for any copyright infringements; the client assumes all responsibility.

18. What kind of support does EBChats offer during the process?
    Our team is available at every stage to answer questions, provide guidance, and ensure the final product meets your expectations and goals.

19. What if I have no prior experience with this type of campaign?
    No problem! Our team will guide you through the entire process, from concept to launch, ensuring you achieve the best possible results.

20. Why should I choose EBChats over traditional content formats?
    EBChats stories stand out in a market flooded with static content and videos. we offer an interactive, personalized, and innovative experience that captures attention, increases engagement, and boosts conversions.